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2025 Warranty Terms and Conditions ZA EN V1.6 202509

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September 30, 2025
2025 Warranty Terms and Conditions Africa EN V1.6 202509

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September 24, 2025
2025 ZA Warranty Terms and Conditions EN

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June 30, 2025

Warranty Policy

Warranty period for Inverters

Warranty period for Battery

Warranty period for Accessories

Warranty period for EV Charger

Product	Warranty Period
X1/X3-Hybrid-G4; X1/X3-Fit-G4; X1/X3-IES; X3-ultra; X3-HYB-G4 PRO; X1-VAST;	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production; Note: If an inverter connected to Solax cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty ;



X1-Hybrid-LV; X1-HYB-Lite; X3-NEO-LV;	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production; Note: If pair with Solax battery, and connected to Solax cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty ;
X1-Micro 2 in 1; X1-Micro 2 in 1 G2; X1-Micro 4 in 1; X1-Micro 4 in 1 G2;	7 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production; Note: If an inverter connected to Solax cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 12 years standard warranty







X1-MINI G3 & G4; X1-MINI G4 PLUS; X1-Boost G3 & G4; X1-SMART G2; X3-MIC G1 & G2; X3-Pro & X3-Pro G2; X1-Hybrid G3/X1-Fit G3; X3-Hybrid G2/X3-Fit G2; X3-MAX; X3-MEGA G1 & G2; X3-Forth & X3-Forth PLUS; X3-GRAND;	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production

Battery series	BMS	Battery	Warranty Period
T-BAT-SYS-HV-3.0	TBMS-MC0600	HV10230	10 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 6 months after the date of production; This warranty does not include any accessories and toolkit items provided with the product.
T-BAT-SYS-HV-S2.5	TBMS-MCS0800	TP-HS2.5
T-BAT-SYS-HV-S3.6	TBMS-MCS0800	TP-HS3.6
T-BAT-SYS-HV-S50E	TBMS-MCS0800E	TP-HS50E
T-BAT-SYS-HV-5.8	T-BAT H 5.8 Master battery integrated with BMS	HV11550
T-BAT-SYS-LV-R2.5	T-BAT LR25
T-BAT-SYS-LV-R3.6	T-BAT LR36
T-BAT-SYS-HV-R2.5	TBMS-MCR0800	TP-HR25
T-BAT-SYS-HV-R3.6	TBMS-MCR0800	TP-HR36
T-BAT-SYS-LV D53	T-BAT LD53
T-BAT-SYS-HV-S50E-D	TBMS-MCS0800E-D	TP-HS50E
T-BAT-SYS-HV-S51	TBMS-S8-1	TB-HS51
T-BAT-SYS-LV-D150	TP-LD150
TSYS-LD51	TB-LD51（LCL)
TSYS-LD160	TB-LD160
TSYS-LD160	TB-LD143
TSYS-LD117	TB-LD117
TSYS-LD51	TB-LD51

Product	Warranty Period
RSD: XRSD-1C; XRSD-2C;	10 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 9 months after the date of production;






RSD: XRSD-Core Kit;	3 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 9 months after the date of production;


Accessories-1: Meter/CT; Pocket/Lan/4G; V1000; DataHub; X1/X3-EPS Box; X1/X3-Mate Box; Adapter Box, T-BAT-Charger; ECC; X-PID BOX; EMS1000; EMS1000 PRO; EMS1000 PRO BOX	2 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production;
Accessories-2: Eps Parallel Box; BMS Parallel Box; XCB800A	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production
Accessories-2: Eps Parallel Box; BMS Parallel Box; XCB800A

Product	Warranty Period
Fast DC Charger	2 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production;
EV Charger	3 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production

Product

Warranty Period

Fast DC Charger

2 years standard warranty, starting from the earlier one of the following two dates:

The date on which the product was first installed;
6 months after the date of production;

EV Charger

3 years standard warranty, starting from the earlier one of the following two dates:

The date on which the product was first installed;
6 months after the date of production

Warranty Blacklist

Why your device's SN are in blacklist

When you register your product warranty failed and it shows information that “Warranty register failed, the device's SN is in Blacklist, please check details via this page, it could be the following possible reasons:

1.Your device belongs to stolen batch.

The device's SN belongs to a batch of products which have been stolen on July 18th 2022, on the way to Czech Republic from Netherlands, and we have made official announcement via multi-channels immediately. For those stolen batch products, we will not provide any effective warranty protection, as well as service or technical support. You can check whether your device SN is belongs to the stole batch from our official website.

2.Others

If your device's SN is not belongs to stolen batch, but you are still got “Warranty register failed, the device's SN is in Blacklist, please check details via”, please contact with Solax service team service.eu@solaxpower.com

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