Warranty Blacklist

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2025 ZA Warranty Terms and Conditions EN

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June 30, 2025

Warranty Policy

Warranty period for Inverters

Warranty period for Battery

Warranty period for Accessories

Warranty period for EV Charger

Product	Warranty Period
X1/X3Hybrid-G4; X1/X3-Fit-G4	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 9 months after the date of production; Note: If an inverter connected to Solax cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty ;
X1-VAST
X3-HYB-G4 PRO
X3-Ultra
X1/X3-IES	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 9 months after the date of production Note: If X1-Hybrid-LV pair with SolaX battery, and connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 12 years standard warranty
X1-MINI/Boost/Smart G2	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 9 months after the date of production
X3-MIC-G1 & G2
X3-MIC Pro-G1&G2
X1-Hybrid G3/X1-Fit G3
X3-Hybrid G2/X3-Fit G2
X3-MAX
X3-MEGA-G1& G2
X3-Forth

Battery series	BMS	Battery	Warranty Period
T-BAT-SYS-HV-S2.5	TBMS-MCS0800	TP-HS2.5	12 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; This warranty does not include any accessories and toolkit items provided with the product.
T-BAT-SYS-HV-S3.6	TBMS-MCS0800	TP-HS3.6
T-BAT-SYS-HV-S50E	TBMS-MCS0800E	TP-HS50E
T-BAT-SYS-HV-S51	TBMS-S8-1	TB-HS51
T-BAT-SYS-HV-3.0	TBMS-MC0600	HV10230	10 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; This warranty does not include any accessories and toolkit items provided with the product.
T-BAT-SYS-HV-5.8	T-BAT H 5.8 Master battery integrated with BMS	HV11550
T-BAT-SYS-LV-R2.5	T-BAT LR25
T-BAT-SYS-LV-R3.6	T-BAT LR36
T-BAT-SYS-HV-R2.5	TBMS-MCR0800	TP-HR25
T-BAT-SYS-HV-R3.6	TBMS-MCR0800	TP-HR36
T-BAT-SYS-LV D53	T-BAT LD53
T-BAT-SYS-HV-S50E-D	TBMS-MCS0800E-D	TP-HS50E
T-BAT-SYS-LV-D150	TP-LD150		5 years standard warranty, starting from the earlier one of the following two dates: · The date on which the product was first installed; · 9 months after the date of production; This warranty does not include any accessories and tool kit items provided with the product.
TSYS-LD51	TB-LD51（LCL）
TSYS-LD51	TB-LD51
TSYS-LD160	TB-LD160
TSYS-LD160	TB-LD143
TSYS-LD117	TB-LD117

Product	Warranty Period
Meter/CT	2 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 9 months after the date of production
Pocket/Lan/4G
V1000
DataHub
X1/X3-EPS Box
X1/X3-Mate Box
Adaptor Box
Off-grid eps parallel Box	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 9 months after the date of production
BMS Parallel Box

Product	Warranty Period
Ey Charger	3 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 9 months after the date of production

Warranty Blacklist

Why your device's SN are in blacklist

When you register your product warranty failed and it shows information that “Warranty register failed, the device's SN is in Blacklist, please check details via this page, it could be the following possible reasons:

1.Your device belongs to stolen batch.

The device's SN belongs to a batch of products which have been stolen on July 18th 2022, on the way to Czech Republic from Netherlands, and we have made official announcement via multi-channels immediately. For those stolen batch products, we will not provide any effective warranty protection, as well as service or technical support. You can check whether your device SN is belongs to the stole batch from our official website.

2.Others

If your device's SN is not belongs to stolen batch, but you are still got “Warranty register failed, the device's SN is in Blacklist, please check details via”, please contact with Solax service team service.eu@solaxpower.com

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